Yahoo Finance Has Customer Service Problems
Yahoo Finance has significant customer service problems. Many readers know that my company is public. We have a rotten stock price. Regardless, if WebMediaBrands (WEBM) is going to be listed and covered on Yahoo Finance one would think that Yahoo could delliver correct information? Yahoo cannot.
We have called Yahoo, we have emailed Yahoo, we have begged Yahoo to correct the information they have about WebMediaBrands but to no avail. Therefore my only hope is to blog about the inept service in the hope somebody will get the message to somebody who cares at Yahoo. Perhaps the new CEO?
Bad customer service is usually an indicator of a company in decline. Now let's contrast Yahoo customer service with Amazon customer service. Amazon rates a top score -- a solid 10 in my book. I am fascinated with Amazon's care and responsiveness whether for a book order or a Kindle question. Yahoo on the other hand rates a low score -- about 1 on a 10 scale. Which company has the better future?
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